Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, undamaged or unused, with warranty seals, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@tbltech.eu. Please note that returns will need to be sent to the following address: Kortijkseweg 361/D11, 8791 Waregem, Belgium
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@tbltech.eu.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, undamaged or unused, with warranty seals, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@tbltech.eu.
Warranty Policy for Used Computer Parts
(Compliant with EU Consumer Protection Laws)
Effective Date: February 26, 2025
Company Name: DOBRINOIU BV (Trading as TBLTech.eu)
Website: www.TBLTech.eu
1. Warranty Coverage
We offer a limited 1-year warranty on all used computer parts purchased from TBLTech.eu, in accordance with EU regulations for second-hand goods. This warranty ensures that the product is free from defects in materials and workmanship under normal use.
2. Warranty Period
- The warranty is valid for 12 months from the date of purchase.
- If a defect arises within this period, we will provide a repair or replacement at our discretion. If neither is possible, we may offer a partial refund in accordance with EU law.
3. Conditions for Warranty Claims
To qualify for warranty coverage, the following conditions must be met:
- The part must have been installed correctly and professionally, following manufacturer guidelines.
- The product must not show signs of misuse, improper handling, or modification.
- The warranty applies only to defects present at the time of purchase or issues arising from normal use.
4. Exclusions from Warranty
This warranty does not cover:
- Damage caused by incorrect installation (e.g., failure to use proper tools or follow instructions).
- Issues resulting from misuse, overclocking, exposure to liquids, electrical surges, or physical damage.
- Normal wear and tear, cosmetic imperfections, or minor issues that do not affect functionality.
- Parts that have been disassembled, modified, or repaired by unauthorized personnel.
- Compatibility issues with other hardware or software.
5. Claim Process
To file a warranty claim, the customer must:
- Contact our customer support at [your email/contact page] within the warranty period.
- Provide proof of purchase and a detailed description of the issue.
- Return the defective part to us for inspection (return shipping costs may apply).
If, after inspection, we determine that the issue was due to improper use or installation, the claim will be rejected, and the part will be returned at the customer’s expense.
6. Limitation of Liability
Our liability under this warranty is limited to the repair, replacement, or partial refund of the defective product. We are not responsible for any consequential damages, such as loss of data, business interruptions, or additional costs associated with system failures.
7. Legal Compliance
This warranty policy complies with EU consumer protection laws governing second-hand goods, specifically the 1-year legal guarantee for used items. Consumers still retain their statutory rights under applicable EU and national laws.
8. Company Information
Business Name: DOBRINOIU BV
Trading as: TBLTech.eu
Registered Address: Kortrijkseweg 361/D11, 8791 Waregem, Belgium
Website: www.TBLTech.eu
Contact Email: info@tbltech.eu
VAT/Company Registration Number: BE 1008.752.092